Frequently Asked Questions
Everything you need to know about your COMMENSE shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 7-12 business days, while express shipping arrives within 3-5 business days after processing. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags attached. Please note that certain items like swimwear and bodysuits are final sale for hygiene reasons.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible 'Buy Now, Pay Later' options like Klarna and Afterpay.
Do you ship internationally?
Yes, COMMENSE ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can request a cancellation within 30 minutes of purchase; after that, we are unable to make changes, but you may return the items once they arrive.